Mac Vs PC: Apple Rules In Customer Satisfaction IndexSeptember 21, 2011 1:41 am
We spotted this today:
“Apple’s (AAPL, Fortune 500) satisfaction rating climber higher this year, blowing past its rivals with a score of 87, up from 86 in 2010. This year marks the eighth straight year in which Apple led the PC category.
“Apple’s customer satisfaction dominance has been unassailable for the past eight years,” said Claes Fornell, founder of the ACSI, an Ann Arbor, Mich.-based research group. “Apple’s winning combination of innovation and product diversification has kept the company consistently at the leading edge.”
Statistics Source: CNN Money